How Do I Connect my email Account (Gmail, Outlook, or Custom SMTP IMAP)?

To connect your email you can go to your dashboard or to your Account menu https://app.replyify.com/account/profile/email-identity

You will see the following screen:

GMAIL

  • Select Google > Click "Continue Setup": We have an easy authentication button to connect and authorize your Google Apps or Gmail account to Replyify.  

Troubleshooting Gmail Connection Failures:If you are having trouble connecting your Gmail account, you may need to contact your IT manager and ask them to Whitelist Replyify.  Here's a link you can send them since it's new Google feature.

Office365

  • Select Office365 > Click "Continue Setup": For Office365 you will need your username and password you use to login.  Not your Replyify credentials!

Troubleshooting Connection Failures for Outlook:

  1. Make sure your username and password are correct: they are usually case sensitive THIS IS THE MOST COMMON ERROR!  Double check it!- Check with your administrator to confirm the credentials.
  2. Your company may be using an 'App Password' for Office 365 which is essentially 2-factor authentication.  Here's an article from Microsoft with instructions.

GoDaddy

  • Select Other - Generic SMTP/IMAP > Click "Continue Setup": You have to set up your SMTP for sending and your IMAP for receiving emails.  These are two separate steps with the input values listed below.  Think about it like setting up a new email account on your iPhone.
  • Next select "GoDaddy" from the provider dropdown.
  • You will need your username and password you use to login to your GoDaddy email.  Not your Replyify credentials!
  • Click 'Save' and the system will automatically test the connection.  If it is successful you will be automatically redirected to the IMAP settings.  Repeat the same process for IMAP.

Troubleshooting Connection Failures for Outlook:

  1. Make sure your username and password are correct: they are usually case sensitive THIS IS THE MOST COMMON ERROR!  Double check it!-- Check with your administrator to confirm the credentials.
  2. Your company may be using an 'App Password' for Office 365 which is essentially 2-factor authentication.  Here's an article from Microsoft with instructions.

Outlook:

  • Select Other - Generic SMTP/IMAP > Click "Continue Setup": You have to set up your SMTP for sending and your IMAP for receiving emails.  These are two separate steps with the input values listed below.  Think about it like setting up a new email account on your iPhone.

    SMTP
    Host   = smtp-mail.outlook.com
    Username  = Your email address
    Password   = Your email password (NOT your Replyify password) - Your password is encrypted and secured
    Port   = 587
    SSL   = UNCHECK the SSL box since it uses TLS encryption (off)
    Make this my default SMTP server  = Checked (on)

    IMAP
    Host   = imap-mail.outlook.com
    Username  = Your email address
    Password   = Your email password (NOT your Replyify password) - Your password is encrypted and secured
    Port  = 993
    SSL   = CHECK the SSL box (on)
    Make this my default SMTP server  = Check (on)

Troubleshooting Connection Failures for Outlook:

Make sure your username and password are correct: they are usually case sensitive THIS IS THE MOST COMMON ERROR!  Double check it!-- Check with your administrator to confirm the credentials.

Other Generic SMTP/IMAP Server:

  • Select Other - Generic SMTP/IMAP > Click "Continue Setup": You have to set up your SMTP for sending and your IMAP for receiving emails.  These are two separate steps with the input values.  Think about it like setting up a new email account on your iPhone.  You must get these settings from your IT department or the person that administers your email account/server.

Arghhh!  I've done all of this and my email account still isn't working!

This can be frustrating but have no fear.  IT Administrators have a lot of options for configuring and securing their mail server and sometimes all you have to do is ask them if you've tried different 'ports', confirmed your password, and toggled 'SSL' on or off.  We're happy to make a Replyify technical representative available to speak with you or your IT Admin if required to get your account set up.  Just let us know. 

How do I connect or re-connect my email account?

If you get a notification from Replyify in-app or via email that your email account is disconnected, please visit your Email Account settings to 'Test the Server Connection' and refresh your login credentials.  

!!! IMPORTANT NOTE ABOUT SIGNATURES AND SMTP !!!

Signatures are used as the identity of the sender, not just the content to add to the end of your email copy.  That being said, you just make sure that your From Address of the email signature has permission to send from whichever SMTP server you are using to send.

Remember each step in your campaign sequences may have a different signature.  If you have existing campaigns and are making changes to signatures and SMTP credentials you need to check each step in your campaign to make sure it has the correct signature selected with the correct permissions.

Did this answer your question?