In-App Support:
Our In-App support is powered by Intercom. There is an icon at the bottom right of every screen. Based on your activity, we may push you notifications, tips and tricks (especially when you're getting your account set up for the first time).
Suggested steps (in order) to resolve any issues you may experience.
You can click the Intercom button at any time to start a conversation with a member of our team or review a message we sent you.
Check out our Help Section for FAQs and detailed articles (with screenshots). There is a search box at the top of the page to help you find an answer.
If you're still stuck, please send us a) description of what your issue, b) steps/actions you took that we can recreate and c) full page screenshots/videos/gifs of what you are experiencing.
We're based in the US, but work some crazy hours since our customer base is global. Please be patient as we'll respond as quickly as possible.
*Private Browsing - FireFox has a setting starting in version 42 where you may have 'tracking protection' turned ON. Our In-app messaging will not work if unless you click the 'i' icon to the left of the URL and select the option to 'Disable' tracking protection for Replyify.com. The image below will show you exactly how to do this:
Email Support:
You can reach us at any time by emailing team@replyify.com. You may be able to find an answer to your question before a member of our team is able to reply back.
Suggested steps (in order) to resolve any issues you may experience.
You can click the Intercom button at any time to start a conversation with a member of our team or review a message we sent you.
Check out our Help Section for FAQs and detailed articles (with screenshots). There is a search box at the top of the page to help you find an answer.
If you're still stuck, please send us a) description of what your issue, b) steps/actions you took that we can recreate and c) full page screenshots/videos/gifs of what you are experiencing.
Phone Support:
We provide phone support for clients on our 'Pro' plans or higher. Please contact your Account Manager for more information on what's included with the phone support option.
Other Types of Support:
For more general questions about sales, marketing, and cold email....check out this awesome blog.
We conduct 1-on-1 web-based training and webinars from time to time. If you're interested in a specific topic, please email us at team@replyify.com
As time permits, we may be available for a short/long term consulting engagement. Please contact us at team@replyify.com to inquire.
If we're missing something that would help you generate a more consistent pipeline, we're always open to your feedback!