FAQs

Common questions and solutions to problems you may have when setting up a new campaign or managing an existing campaign.

13 articles in this collection
Written by Marco DiDomenico and Ryan O'Donnell

Daily Quota Exceeded Help

Explanation of the Daily Quota Exceeded Error
Written by Marco DiDomenico
Updated over a week ago

Training & Onboarding Videos

How to videos
Written by Ryan O'Donnell
Updated over a week ago

What is an Active Contact?

Why didn't all of my queued contacts receive an email? What are the Active Contact limits for plan subscription tiers?
Written by Marco DiDomenico
Updated over a week ago

Contact Upload File .csv Error Solutions

Description of upload error and solutions if you are having problems uploading a .csv file from Excel and getting an error.
Written by Ryan O'Donnell
Updated over a week ago

Account Support

Replyify offers multiple tiers of technical support based on your account type and we actually want to hear from you (good or bad!
Written by Ryan O'Donnell
Updated over a week ago

Release Notes and New Features

This is a weekly summary of new features and functionality we released this week. Please send your requests to team@replyify.com
Written by Ryan O'Donnell
Updated over a week ago

Why does my account keep getting deactivated?

Replyify needs an active connection to your email account to send emails. Email connectivity, username, password, SMTP, IMAP, OAuth.
Written by Ryan O'Donnell
Updated over a week ago

How do I add or invite a team member or another account that I manage?

Adding team members and granting permissions to manage multiple accounts, control access and enable collaboration.
Written by Ryan O'Donnell
Updated over a week ago

What happens if my email is scheduled to send over the weekend but my delivery days are set to Monday-Friday?

Skipping the weekend depending on your delivery window.
Written by Ryan O'Donnell
Updated over a week ago

How do I add a single space to a template or signature?

By default, clicking return/enter creates a double space for a new line. Read on to find the single space trick.
Written by Ryan O'Donnell
Updated over a week ago

My BCC email isn't updating Salesforce. How can I get my BCC to sync with my CRM?

Written by Ryan O'Donnell
Updated over a week ago

Replies, clicks, or opens aren't showing up in my Campaign Stats.

I'm getting replies to emails, but the reply isn't detected for the contact and they received another email step in the campaign.
Written by Ryan O'Donnell
Updated over a week ago

How do I manually Pause a contact or mark them as Unsubscribed?

Use this option to make sure your contact doesn't receive another email from you.
Written by Ryan O'Donnell
Updated over a week ago